At MerlionFX, we are committed to delivering fair dealing outcomes to our customers. These are achieved through several ways,
- Ensure our sales staff are well equipped and have the relevant knowledge and skills to empower our clients in undertaking self-directed trading.
- Provide concise and relevant information to our clients to enable them to make informed financial decisions when investing in financial instruments.
- Respond to all feedback and complaints in an independent, prompt, and effective manner swiftly.
- Constantly strives to maintain the highest level of service and welcomes any feedback which will help us identify areas of improvement in our products and services.
The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website, and website owners. Furthermore, the way this website processes, stores, and protects user data and information will also be detailed within this policy.